Fast, Fresh & Reliable

Our delivery fees are calculated dynamically based on a combination of factors, primarily the distance from our kitchen to your location. This model ensures fairness for both our customers and our valued delivery partners, as it accurately reflects the time and resources required for each delivery. You can easily see the exact delivery fee for your address by entering it before you start your order. The full, final fee is always displayed transparently in your cart summary before you proceed to payment, so you can be confident there are absolutely no hidden charges or last-minute surprises. To make things even better, we frequently run special promotions, such as "Free Delivery Weekends" or loyalty rewards, which can reduce or eliminate this fee. For the best value, we recommend checking our app for exclusive delivery deals.

Yes, absolutely! We understand that planning is key. Our scheduling feature is perfect for organizing a team lunch, planning a dinner, or simply ensuring your meal arrives at a specific time. During the checkout process, you will see a clear option to either "Deliver Now" or "Schedule for Later." If you choose to schedule, a calendar and time-slot selector will appear, allowing you to pick a delivery window up to seven days in advance. Rest assured, your order will not be prepared ahead of time and left to sit. Our smart system queues your order and alerts our kitchen at the precise moment required to cook, assemble, and package it, ensuring it is dispatched for delivery with maximum freshness, just as it would be for an immediate order.

We've designed our system to be flexible for these situations. Your best course of action is to provide specific delivery instructions during checkout. In the instructions field, you can specify a safe place for us to leave your meal, such as "Leave on the porch by the green chair" or "Please leave with the front desk receptionist." If no instructions are provided and you are unavailable, our delivery partner will attempt to contact you by phone and will wait for a reasonable period. If they are unable to reach you, and a safe, sheltered drop-off spot is available, they will leave the order there and send you a notification with a photo of the delivery location. In cases where no safe location exists (e.g., a busy street or an inaccessible apartment building), the order may be returned. To avoid any issues, we highly recommend utilizing the contactless delivery option and providing clear instructions.

Absolutely. The safety of our customers and delivery partners is a top priority for us. We offer a "Contactless Delivery" option that you can select easily during the checkout process. When you choose this option, our delivery partner will be notified to leave your order at your designated location without any direct hand-off. The process is simple: they will place your order in the spot you've specified in your delivery notes, step back to a safe distance, and then mark the order as delivered. This will trigger an immediate notification to your phone via SMS or our app, letting you know your fresh meal has arrived. This ensures a seamless, safe, and convenient experience for everyone involved, giving you complete peace of mind.

Our system is optimized for incredible speed, which means that once an order is confirmed, it is instantly routed to our kitchen and a delivery partner is assigned. Because of this rapid automation, the delivery address becomes locked in very quickly. If you realize you've made a mistake, you must contact our customer support team immediately through the "Help" section of the app or our website's contact form. If the order has not yet been dispatched, we will do our absolute best to accommodate the change. However, please be aware that if a change is possible, it may result in an updated delivery fee and a revised, potentially longer, delivery time. If the order is already on its way, changes are unfortunately no longer possible. We strongly recommend double-checking your address on the final confirmation screen before placing your order.

Yes, we do have a small minimum order value for deliveries. This is a standard practice that allows us to operate our delivery service efficiently and sustainably. It helps cover the essential costs associated with each individual order, such as eco-friendly packaging, secure payment processing, and fair compensation for our delivery partners. This ensures we can continue to offer high-quality, fresh food without having to inflate our menu prices. The minimum amount is typically easy to meet, often just by adding a drink or one of our popular sides to your sandwich. You will always see the minimum value and your progress towards meeting it clearly displayed in your shopping cart as you add items, ensuring complete transparency before you commit to your purchase.