Your Perfect Sandwich, Delivered in Minutes.

Our standard delivery hours are from 10:00 AM to 10:00 PM, seven days a week, including most weekends. We've structured our hours to ensure we're available for your peak lunch cravings, afternoon pick-me-ups, and convenient dinner solutions. Please be aware that hours may be adjusted during major public holidays like Christmas or New Year's Day. Any changes will be clearly communicated in advance via a banner on our website and through notifications on our mobile app. For same-day delivery, please note that the last orders are typically accepted around 9:45 PM to ensure our kitchen has adequate time to prepare your meal to our high standards.

Absolutely! Customization is at the heart of the Urbanwich experience. Our 'Build Your Own' feature is a cornerstone of our service, allowing you to become the architect of your perfect meal. You can select from a wide array of options, starting with your choice of artisan bread, moving to premium proteins, selecting your favorite cheeses, and finally, loading up with fresh vegetables and our signature house-made sauces. Furthermore, if you have specific dietary needs or allergies, you can leave a detailed note for our kitchen staff during the checkout process. Our team is trained to handle these requests with the utmost care, using separate preparation surfaces and utensils where possible to minimize cross-contamination. Your creation, your rules.

Our delivery zone is carefully calculated to ensure we can uphold our promise of fast and fresh delivery. The most accurate way to determine if you are within our service area is to enter your full delivery address at the top of our 'Catalog' page or within the app. Our system will provide instant confirmation. If you find yourself just outside our current zone, don't be discouraged! We actively monitor address inquiries from out-of-zone locations. This data helps us identify areas with high demand, which directly influences our expansion plans. We recommend signing up for our newsletter to be the first to know when we start delivering to your neighborhood.

Yes, we are proud to offer a robust and delicious menu for our vegetarian and vegan customers. These are not afterthoughts but are creative, chef-designed sandwiches that stand on their own. Our menu features a dedicated section with options ranging from our 'Garden Goddess' with grilled vegetables and hummus to sandwiches with plant-based proteins, marinated tofu, and our exclusive vegan aiolis. To ensure the integrity of your meal, our kitchen follows strict protocols to prevent cross-contamination, including the use of dedicated, color-coded cutting boards and utensils for all plant-based preparations. We believe everyone deserves a fantastic sandwich.

Maintaining freshness from our kitchen to your door is a science we've perfected. It's a multi-step process. First, every sandwich is made-to-order just moments before dispatch. Second, we use state-of-the-art, eco-friendly packaging with separate compartments and thermal insulation. Hot items are wrapped to retain heat while allowing steam to vent, preventing sogginess. Cold ingredients are kept crisp and separate where necessary. Finally, our delivery partners are equipped with professional-grade thermal bags to maintain a stable temperature throughout the journey. This meticulous process guarantees that your sandwich arrives tasting as fresh as it did the moment our chef finished crafting it.

Yes, and we highly recommend it for the definitive Urbanwich experience! Our free mobile app, available on both the Apple App Store and Google Play Store, is designed to make your ordering process seamless and rewarding. App users gain access to a range of exclusive benefits, including app-only discounts, first looks at new menu items, and special loyalty point bonuses. The app's interface makes customization a breeze and allows you to save your favorite orders for one-tap reordering. Most importantly, it provides the most detailed real-time map tracking, so you can watch your delivery approach with minute-by-minute updates. Download it today to unlock the full potential of Urbanwich.